Refund Policy

This Refund Policy explains how cancellations, trials, and refunds work for Iqarly software subscriptions at iqarly.com. It should be read together with our Terms and Conditions.

1. Free trial

We offer a 14-day free product trial on paid plans so you can evaluate the CRM before subscribing. Starting a trial requires a payment method; your card is not charged during the trial if you cancel before day 14. Subscribe-now checkout bills immediately via Paddle (USD). Paddle trial checkout from CRM billing requires a payment method and follows Paddle’s trial settings.

2. Monthly subscriptions

Monthly plans are billed in advance in USD via Paddle (or as shown at checkout). You may cancel at any time from your agency billing settings or by contacting support@iqarly.com. Cancellation stops future renewals; your access continues until the end of the current billing period.

We do not provide partial-month refunds for unused time on a monthly subscription, except where required by applicable law or where we explicitly agree in writing.

3. Annual or custom billing

If you are on annual or custom billing arranged with Iqarly, refund terms will be stated in your order form or invoice. Unless otherwise agreed, annual fees are non-refundable after the cooling-off period permitted by applicable UAE consumer rules.

4. Billing errors & duplicate charges

If you believe you were charged incorrectly or twice for the same period, contact support@iqarly.com within 30 days with your agency name and invoice reference. Verified billing errors will be corrected or refunded to the original payment method.

5. Service issues

If the Services are materially unavailable due to a fault on our side for an extended period, contact us to discuss a fair credit or extension. This does not cover outages caused by third-party providers, your internet connection, DNS misconfiguration, or misuse of the platform.

6. Non-refundable items

• Third-party fees (domain registrars, Property Finder, messaging providers, payment processors).
• Custom onboarding or professional services unless covered by a separate agreement.
• Accounts terminated for breach of our Terms or acceptable-use rules.

7. How to request help

Email support@iqarly.com with your agency slug, billing email, and a short description. Sales questions: hello@iqarly.com. We aim to respond within one business day.

8. Changes

We may update this policy by posting a revised version on this page with a new “Last updated” date. Material changes apply from the date posted unless otherwise stated.

9. Contact

Iqarly — Dubai, United Arab Emirates
Email: support@iqarly.com