Privacy Policy

Iqarly (“we”, “us”, “our”) operates the Iqarly platform at iqarly.com, including our real estate CRM, agency websites, and related services (the “Services”). This Privacy Policy explains what information we collect, how we use it, and your choices. By using the Services you agree to this policy.

1. Who we are

Iqarly provides software for real estate brokerages in the United Arab Emirates. For privacy questions, contact us at privacy@iqarly.com.

2. Information we collect

• Account & agency data — name, email, password (hashed), agency name, slug, plan, and role when you sign up or are invited.
• Business content — property listings, customer/lead records, agent profiles, inquiries, and similar data you or your team enter into the CRM or publish on your agency site.
• Usage & device data — pages visited, approximate location (from IP), browser/device type, and diagnostic logs needed to run and secure the Services.
• Cookies & similar tech — session and preference cookies (for example language). Marketing pages may use Google Analytics where configured.

3. How we use information

• Provide, host, and improve the CRM, websites, and support.
• Authenticate users, prevent abuse, and secure accounts.
• Communicate about trials, billing, product updates, and service notices.
• Meet legal obligations applicable in the UAE and other places we operate.

4. Legal bases & UAE context

We process personal data to perform our contract with you, with your consent where required, and for legitimate interests such as security and product improvement — consistent with applicable UAE data protection and e-commerce rules.

5. Sharing

We do not sell personal data. We may share it with:

• Payment processors (Paddle as Merchant of Record for subscriptions) under their privacy and security standards.
• Infrastructure providers (e.g. hosting, email delivery) under confidentiality obligations.
• Your own organisation’s authorised users, as configured in the CRM.
• Authorities when required by law or to protect rights and safety.

6. International transfers

Data may be processed in regions where our cloud providers operate. We take reasonable steps so transfers remain protected.

7. Retention

We keep account and agency data while your subscription is active and for a reasonable period afterward for backups, disputes, and legal requirements. You may request deletion subject to those needs.

8. Security

We use industry-standard measures (encryption in transit, access controls, hashed passwords). No method is 100% secure; please use strong unique passwords and limit CRM access to trusted staff.

9. Your rights

Depending on applicable law, you may request access, correction, deletion, or restriction of personal data we hold about you, or withdraw consent where processing is consent-based. Contact privacy@iqarly.com. Agency owners remain responsible for personal data they upload about customers and third parties.

10. Children’s privacy

The Services are intended for business users and are not directed at children under 16.

11. Changes

We may update this policy. Material changes will be posted on this page with a revised “Last updated” date.

12. Contact

Iqarly — Dubai, United Arab Emirates
Email: privacy@iqarly.com